The short answer
Yes, FrostPoint AC Repair handles AC, heat pump, and furnace repair throughout Santa Cruz County, including Scotts Valley, Aptos, Soquel, and the San Lorenzo Valley towns. We diagnose the problem, explain your options, and only start work once you agree.
FrostPoint AC Repair travels from our San Jose base, about 19 miles away, to fix air conditioners, heat pumps, and furnaces in homes across Santa Cruz County. We work in the mountain communities of Boulder Creek, Brookdale, Ben Lomond, Felton, Lompico, and Zayante, in Scotts Valley, and closer to the coast in Aptos, Soquel, and Day Valley. Below is what we fix, how a visit works, and what to check before you call.
What We Repair
Most calls we get are for systems that stopped cooling or heating, or that run but can't keep up. We find the cause first and explain it before any work starts.
- Central air conditioners that blow warm air, short-cycle, or won't start
- Heat pumps stuck in one mode, icing up, or heating unevenly
- Gas furnaces with ignition, flame sensor, or blower problems
- Thermostats that lose settings or don't call for heat or cooling
- Refrigerant leaks, failed capacitors, and worn contactors
- Ductwork with disconnected runs or weak airflow to back rooms
Mountain and Coastal Homes Have Different Needs
Homes in the wooded hills around Boulder Creek, Ben Lomond, Felton, Lompico, Zayante, and Brookdale often lean more on heating than cooling. Shade, moisture, and falling leaves and needles can clog outdoor coils and condensate drains. Some properties sit on narrow or steep driveways, so tell us about access when you book.
In Aptos, Soquel, and Day Valley, cooling systems may sit idle for long stretches and then get pushed hard during a warm spell. Salt air near the coast can also wear on outdoor unit fins and electrical connections. Scotts Valley homes often see warmer summer afternoons than those right along the shore.
How a Repair Visit Works
When you call, we ask what the system is doing, when the problem started, and the brand of equipment if you know it. A technician then inspects the unit, tests electrical parts and airflow, and checks refrigerant where it applies. We walk you through what we found and your options, including when a repair makes sense and when it doesn't. Because we travel from San Jose, we plan Santa Cruz County routes carefully, so let us know if your situation is urgent, such as no heat in a home with an older or sick family member.
Repair, Replace, and Incentives
If your system is older and needs a major part like a compressor, it may be worth comparing repair against replacement. Many homeowners weigh a heat pump, which handles both heating and cooling, against replacing a furnace and air conditioner separately.
The federal Energy Efficient Home Improvement Credit only covered qualifying heat pumps placed in service before December 31, 2025, so it does not apply to new installations. Local utility and clean energy incentives change by funding cycle, and we confirm what is currently offered before including it in any quote.
Before You Call
A few quick checks can save you a visit or help us diagnose faster.
- Make sure the thermostat is in the right mode and has fresh batteries
- Look for a tripped breaker or a switched-off disconnect near the unit
- Replace a dirty or clogged air filter
- Clear leaves, needles, and debris from around the outdoor unit
- Shut the system off if you see ice on the lines or smell burning
Communities we serve here
- LompicoLocal service & repairs
- ZayanteLocal service & repairs
- Scotts ValleyLocal service & repairs
- Day ValleyLocal service & repairs
- Boulder CreekLocal service & repairs
- BrookdaleLocal service & repairs
- Ben LomondLocal service & repairs
- AptosLocal service & repairs
- SoquelLocal service & repairs
- FeltonLocal service & repairs